QR-First Flow

QR-First is a mobile-first widget experience designed for businesses that primarily interact with customers via QR codes and WhatsApp.

What is QR-First?

QR-First is for businesses that:

• Don't have a website (or have a minimal one)
• Use QR codes on business cards, flyers, store displays
• Want customers to connect directly via WhatsApp
• Need autonomous AI that handles inquiries 24/7

How It Works

1. Customer scans QR code
2. Opens WhatsApp chat with your business
3. CatyAI responds immediately
4. Handles inquiries, appointments, quotes
5. Notifies you of qualified leads

Features

Autonomous AI

QR-First mode operates autonomously:

• Responds to customers without human intervention
• Uses your knowledge base for accurate answers
• Handles appointments and reservations
• Captures leads automatically

Admin Commands

Control the AI via WhatsApp commands:

Command	Action
/caty on	Enable AI responses
/caty off	Disable AI (manual mode)
PREIA	Take over conversation manually

SelfChat Support

Business owners can talk to Caty directly:

Owner: "Caty, what appointments do I have tomorrow?"
Caty: "You have 3 appointments tomorrow: ..."

Lead Notifications

When a qualified lead is detected, you receive a notification:

New Lead Alert!
Name: Maria Popescu
Phone: +40721234567
Interest: Product consultation
Maturity Score: 4/5

Setting Up QR-First

1. Create Widget

In the dashboard, create a new widget and select QR-First mode.

2. Connect WhatsApp

Link your WhatsApp Business number:

1. Go to Integrations → WhatsApp
2. Scan the QR code with your phone
3. Wait for connection confirmation

3. Configure Knowledge Base

Add your business information:

• Services/products offered
• Pricing information
• Business hours
• FAQ entries

4. Generate QR Code

Download your branded QR code from the dashboard and add it to:

• Business cards
• Store windows
• Flyers and brochures
• Product packaging
• Social media

Message Flow

Customer Message
      ↓
Message Router
      ↓
QR-First Handler
      ↓
┌─────────────────┐
│ SAG Agents      │ ← Intent, Sentiment
└────────┬────────┘
         ↓
┌─────────────────┐
│ Brain Module    │ ← Same AI as web widget
└────────┬────────┘
         ↓
WhatsApp Response

Service Catalog

Display your services in WhatsApp:

User: "Ce servicii oferiti?"

Caty sends interactive list:
├── Service A - 100 RON
├── Service B - 150 RON
├── Service C - 200 RON
└── [Book Now] button

Appointment Booking

QR-First includes appointment booking:

User: "Vreau o programare"
Caty: "Pentru ce serviciu doriti programare?"
User: "Consultatie"
Caty: "Ce data preferati?"
User: "Maine la 14:00"
Caty: "Am rezervat pentru maine, 21 aprilie, ora 14:00.
       Veti primi o confirmare pe WhatsApp."

Payment Integration

Accept payments via Stripe Connect:

User: "Vreau sa platesc"
Caty: "Va trimit link-ul de plata:"
     [Pay 150 RON via Stripe]

Dashboard Access

View QR-First analytics:

• Conversations: Total WhatsApp chats
• Response time: Average AI response speed
• Leads captured: Qualified leads count
• Appointments: Bookings made via chat

Best Practices

1. Keep knowledge base updated - AI accuracy depends on your content
2. Set business hours - Configure when AI should respond
3. Review conversations - Check AI responses regularly
4. Use quick replies - Common questions get faster responses
5. Enable notifications - Get alerts for high-value leads