AI Chat

Caty.AI uses advanced language models to provide intelligent, contextual conversations.

How It Works

1. User sends a message → Widget captures the text
2. Intent detection → AI understands what the user wants
3. Knowledge retrieval → Searches your knowledge base
4. Response generation → Creates a helpful, accurate response
5. Delivery → Response shown to user in real-time

Intent Detection

The AI automatically detects user intent:

Intent	Description	Example
purchase_intent	Ready to buy	"How much does it cost?"
support_needed	Needs help	"My order hasn't arrived"
information_seeking	Wants info	"What features do you have?"
browsing	Just exploring	"What do you do?"
complaint	Unhappy customer	"This is terrible service"

Knowledge Base Integration

The AI searches your knowledge base to provide accurate answers:

User: What's your return policy?
AI: [Searches knowledge base → Finds return policy document]
AI: We offer a 30-day return policy for all items...

Supported Content

• PDF documents
• Word documents
• Text files
• Markdown
• Direct FAQ entries
• Website content (via crawler)

Conversation Memory

The AI remembers context within a session:

User: I'm looking for a laptop
AI: Great! What will you use it for?

User: Gaming
AI: For gaming, I'd recommend our high-performance models...

User: Show me the cheapest one
AI: [Remembers: looking for gaming laptop]
AI: Our most affordable gaming laptop is the X500 at $999...

Multi-Language Support

The AI automatically detects and responds in the user's language:

• English
• Spanish
• French
• German
• Romanian
• Portuguese
• And 50+ more languages

Response Quality

Confident Responses

When the AI has relevant information:

User: What are your business hours?
AI: We're open Monday-Friday, 9 AM - 6 PM EST.

Uncertain Responses

When information is limited:

User: Do you ship to Antarctica?
AI: I don't have specific information about shipping to Antarctica.
    Let me connect you with our support team who can help with this.

Customizing AI Behavior

System Prompt

Set custom instructions in the dashboard:

You are a helpful sales assistant for TechCorp.
- Always be friendly and professional
- Focus on understanding customer needs
- Recommend products based on their requirements
- If you don't know something, offer to connect with a human

Response Style

Configure the AI's communication style:

• Formal: Professional, business-appropriate
• Friendly: Warm, approachable, uses emojis sparingly
• Casual: Relaxed, conversational
• Technical: Detailed, precise, for technical products

Best Practices

1. Keep knowledge base updated - AI accuracy depends on your content
2. Use clear, concise content - Helps AI find and summarize information
3. Include FAQs - Most common questions should have direct answers
4. Test regularly - Check AI responses for accuracy
5. Monitor conversations - Review chats to improve content